Product Quality Guarantee

At The Outland Collective, we are committed to delivering exceptional quality to ensure your complete satisfaction. All our products are backed by a manufacturer's warranty—please contact us for detailed warranty information specific to your purchase.

What if my product is damaged?

When your item(s) arrive, we recommend carefully inspecting the packaging for any signs of damage, including the box itself. If you notice damage during delivery, make sure to document it on the delivery receipt. If you cannot open the package at the time of delivery but suspect possible damage, write “suspect damage” on the receipt.

Should your item(s) arrive damaged, please email clear photos of the issue to support@theoutlandcollective.com. Our team will process a replacement or refund swiftly, typically within one business day.